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25 January 2021

EE broadband review

We've surveyed thousands of broadband users and can tell you everything you need to know about EE broadband – including whether to sign up for one of its deals.
WhichEditorial team
EE has become a major player in the UK broadband scene, but in the past has struggled to match the customer service or network reliability provided by the best internet service providers (ISPs). Could EE turn things around in 2020?

Use Which? Switch Broadband to find the best EE broadband deal for you.

EE broadband review

In this in-depth review, we will:

  • give you a full breakdown of how customers rated it on key factors, including technical support
  • show you how EE compares with all the other major internet service providers (ISPs), including BT, TalkTalk, Sky and Virgin Media
  • tell you what real EE broadband customers say about their experiences
  • assess the equipment on offer from EE
  • explore EE's latest deals and offers
  • reveal the level of complaints to Ofcom by EE customers.

To get all this information, try Which?.

We'll tell you exactly what you need to know about all the UK's biggest broadband providers and help you avoid signing up for a deal you'll come to regret.

If you're already a member, log in now to unlock the table.

EE broadband satisfaction survey results
Speed Reliability Ease of set up Value for money Ease of contacting Customer service Technical support Customer score (%)
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What makes a Which? Recommended Provider?

Which? Recommended Providers are the cream of the crop, and the accolade is only given to broadband companies that achieve a customer score of 70% or above.

That's not all. We know that price is important, so we only give the award to companies we feel charge a reasonable price for their services. If they charge too much, they're not eligible to be Recommended Providers, whatever score they receive in the survey.

Broadband Which? Recommended Providers: discover which two providers impressed most in our latest survey.

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