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Consumer Rights.

Water and sewerage problems

When you experience problems with water or sewerage, we know you’ll want to get things fixed quickly - especially if there's no water all at. We explain the complaints procedure for common water problems and your rights.

My water supply's been cut off, can I claim compensation?

If your water is cut, whether it was because of an emergency like a burst pipe or a planned work to fix a leak, you may be entitled to get some money back.

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I’m having problems with my water, what should I do?

In this guide we explain the steps you can take to make a complaint and get problems with your water or sewerage resolved as quickly as possible.

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My boiler hasn't been installed properly, what can I do?

If your boiler hasn't been installed properly you can get the original engineer to put it right. If you'd prefer to use a new engineer you should be able to claim for the cost of putting it right from the original installer.

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I think my energy meter is faulty, what can I do?

If you think your energy meter is faulty, don't be left out of pocket. We guide you through the process of getting it fixed and claiming a refund.

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