Best and worst car insurance

How do I find the best car insurance?

Car insurance can be expensive - but you don't want to sacrifice great cover just to get the cheapest price. 

Which? is here to help. Not only do we rate dozens of elements of a car insurance policy, we also ask thousands of real customers how they rate each insurer in our analysis to help you find top-quality cover with a great customer experience. 

Our video explains how to find a great car insurance policy in three easy steps.

Best and worst car insurance companies

This review reveals which insurers came out best for cover and customer service, and which scored the worst.

To be a Which? Recommended Provider, an insurer must:

• Be regulated by the Financial Conduct Authority (FCA)
• Be available to the general public
• Have received responses from 30 or more customers in our survey
• Have received an average or above policy score (see table for current average score) and a customer score of 70% or above.

For more information about individual policies read our car insurance reviews or click on the links in the table.

To access this review and thousands of others, sign up for a £1 Which? trial. Or if you're already a member, log in now to see our reviews.

Best and worst car insurance
Provider	Min-Max age	Dealing with queries	Clarity of Policy	Transparency of charges	Value for money	Customer score	Policy score	Total
	17-80			-		81%	87%	84%
	17-No limit	-		-		74%	83%	78%
	17-99	-				72%	78%	75%
	17-No limit					68%	80%	74%
	50-No limit					66%	78%	72%
	16-96					67%	73%	70%
	17-99					64%	75%	69%
	21-90					65%	70%	68%
	17-75					65%	69%	67%
	17-84					61%	71%	66%
	16-96					61%	72%	66%
	25-No limit	-		-		57%	76%	66%
	18-No limit	-	-	-	-	62%	68%	65%
	17-115	-	-	-	-	61%	69%c	65%
	Underwriter dependent	-				65%	62%	64%
	21-75	-				64%	64%	64%
	21-99					60%	69%	64%
	17-99					56%	72%	64%
	18-No limit					56%	71%	64%
	17-90					56%	72%	64%
	21-90					56%	71%	63%
	16-96	-	-	-	-	57%	70%	63%
	18-No limit	-		-	-	56%	70%	63%
	25-85	-		-		59%	66%	63%
	17-90	-				53%	72%	63%
	16-96					54%	70%	62%
	17-99	-				56%	65%	61%
	17-90	-	-	-	-	50%	72%	61%
	Underwriter dependent	-				52%	67%	60%
	17-99	-	-	-		60%	59%	59%
	17-99	-		-		56%	57%	56%
Average	-	-	-	-	-	61%	71%	66%
More info Table notes: Customer score data based on a survey of 6,074 policyholders in November 2017. Policy scores are based on the provider's standard policy. All policies are available to the general public. Customer score is calculated using a combination of overall satisfaction and how likelihood to recommend the provider to a friend. '-' represents where we have insufficient sample size (less than 30) to generate a star rating. Insurers must have a minimum sample size of 30 for inclusion in the table.

 

 

How we calculate the score

Customer scores

The customer score is based on a survey of 6,074 general public respondents and are worked out using a combination of overall satisfaction and likelihood of recommending the provider to a friend. If two or more brands show the same overall score, they are ranked to the next decimal place. Providers must receive a minimum sample size of 30 to be included.

Policy scores 

The policy score is our assessment of the quality of standard cover comparing 53 elements of a car insurance policy. Policy analysis includes rating personal belongings limit, renewal fees and interest charged on payment by installments. Providers must receive a minimum sample size of 30 respondents to be included.

We carry this analysis out every six months. The next update is in July 2018.

Total score

Total score is made up of 50% of the customer score, and 50% of the car insurance policy score.