You have the right to make a complaint if you have a problem with your mortgage provider. If speaking directly to your provider doesn’t solve the issue, you can contact the Financial Ombudsman Service (FOS). Read our guides to help you.
Answers to your problems
Can I take my financial complaint to the financial ombudsman?
The Financial Ombudsman Service can help you with a financial complaint. Find out when, and how, to use the service.
Step by step guides
How to complain about your mortgage provider
If you have a problem with your mortgage provider, such as unfair contract terms, there's a complaints procedure you should follow. Find out more in our guide.