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For care service providers

Our care services directory provides details of regulated care services across the UK. Here we provide answers to some frequently asked questions, and explain how care homes can add extra information.
3 min read
In this article
The Which? care services directory Explore the directory Care services directory – FAQs
Information for support groups Data on our site Contacting Which? Later Life Care

The Which? care services directory

On Which? Later Life Care we have a care services directory that provides comprehensive listings of regulated care services throughout the UK, including care homes, nursing homes, home care services and support groups.

The directory includes a listing for all care services that are registered with one of the four UK care regulators – the Care Quality Commission (CQC) in England; the Regulation and Quality Improvement Authority (RQIA) in Northern Ireland; the Care Inspectorate in Scotland; and the Care Inspectorate Wales.

As long as a care service is registered with one of the regulators, it will automatically be included in our directory. The information is updated on a monthly basis.

The standard information we include for care homes and home care services – including names, contact information and accommodation details – is provided by the relevant care regulator. For services in England and Scotland, listings also include inspection ratings and links to the latest inspection report.

Explore the directory

Here are some useful links to show you how services are listed in the directory.

Care services directory – FAQs

Why is our service not included in the directory?

The directory includes all registered care services in the UK that provide care for those aged over 65 or with dementia. If a service is not registered with the relevant regulatory authority, it will not be included in the directory. Once a service has been registered, it will automatically be included in our directory. Please be aware, however, that if the service has been very recently registered or it has not yet been inspected, then there may be a delay before it appears in our listings. Once the results of an inspection have been published, it can take 1–2 months before the updated data is displayed in our directory.

Can we update our details or add extra information?

All information is taken from data supplied by the relevant care regulator. If information about your service is inaccurate, we recommend you check that the relevant information is up-to-date on the service's CQC or Care Inspectorate registration.

Information for support groups

Our directory also includes details of local groups that provide additional support for people living with dementia and their carers. This information is compiled in partnership with the Alzheimer’s Society. If you would like to add details of a local support group to our directory, please contact the Alzheimer’s Society in the first instance and request to have the group added to their Dementia Connect directory.

Data on our site

For more information about the data we use to power the care services directory and the cost of care and eligibility calculator on Later Life Care, see Data on this site.

Contacting Which? Later Life Care

For more information about the website, see About us.

If you are a GP, occupational therapist or other healthcare professional and have a question, please see For healthcare professionals.

If you have any other queries relating to the site, please email us at laterlifecare@which.co.uk.

Please note that we do not give individual advice on care options.