The Which? care services directory
On Which? Later Life Care we have a care services directory that provides comprehensive listings of regulated care services throughout the UK, including care homes, nursing homes, home care services and support groups.
The directory includes a listing for all care services that are registered with one of the four UK care regulators – the Care Quality Commission (CQC) in England; the Regulation and Quality Improvement Authority (RQIA) in Northern Ireland; the Care Inspectorate in Scotland; and the Care Inspectorate Wales. As long as a care service is registered with one of the regulators, it will automatically be included in our directory.
The standard information we include for care homes and home care services – including names, contact information and accommodation details – is provided by the relevant care regulator. For services in England and Scotland, listings also include inspection ratings and links to the latest inspection report.
Personalise your care home profile by adding extra information
As well as the regulators’ data that we already include, we also invite all care homes in the UK to provide additional information about their facilities and services.
This additional information can include:
- a brief description of your care home: the basics will do
- details of the care services you provide: we give you a list to tick the relevant services
- details of the facilities on offer: another tick list.
To provide this additional information about your care home, please use the simple form below.
It is up to you how much additional information you share with us; but at the very least we’d like to include a description of your home.
The information in our directory is updated on a monthly basis.
Benefits of adding extra details for a care home
- Reach a wider audience: traffic to our site is increasing month on month
- be promoted online
- keep up with the competition
- it’s completely free and will remain that way.
You’ll be in great company as some of the largest care groups in the country have already signed up, including HC-One, Caring Homes and Shaw Healthcare Group. Regardless of size, we’re offering the same service to all registered care homes.
Explore the directory
Here are some useful links to show you how services are listed in the directory.
- Care services directory: view the searchable landing page.
- Full care home profile example, with description and additional facilities added by the service provider.
- Basic care home profile example, without description and additional facilities.
- Standard home care service example – all home care entries have a standard format.
Care services directory – FAQs
Why is our service not included in the directory?
The directory includes care services that have been registered with the relevant regulatory authority. If it is not a registered service, it will not be included in the directory. Once a service has been registered, it will automatically be included in our directory. Please be aware, however, that if the service has been very recently registered or it has not yet been inspected, then there may be a delay before it appears in our listings. Once the results of an inspection have been published, it can take 1–2 months before the updated data is displayed in our directory.
Can we update our details or add extra information?
Care homes and nursing homes can add a description of their service plus details of additional facilities. See above, ‘Personalise your care home profile by adding extra information’. To provide additional information, please use this simple form.
What if I need to add information for more than one care home?
While you can fill in our form as many times as you wish, if you are a care home group and would like to supply information for multiple homes, we can send you a spreadsheet to make life easier. Email us at email@example.com.
Can I provide extra information about a home care service?
Currently, the option to add extra information is only available for residential care homes, not for providers of home care services.
Information for support groups
Our directory also includes details of local groups that provide additional support for carers and people living with dementia. This information is compiled in partnership with the Alzheimer’s Society. If you would like to add details of a local support group to our directory, please contact the Alzheimer’s Society in the first instance and request to have the group added to their Dementia Connect directory.
Data on our site
For more information about the data we use to power the care services directory and the cost of care and eligibility calculator on Later Life Care, see Data on this site.
Contacting Which? Later Life Care
For more information about the website, see About us.
If you are a GP, occupational therapist or other healthcare professional and have a question, please see For healthcare professionals.
If you have any other queries relating to the site, please email us at firstname.lastname@example.org.
Please note that we do not give individual advice on care options.