Water and sewerage problems
When you experience problems with water or sewerage, we know you’ll want to get things fixed quickly - especially if there's no water all at. We explain the complaints procedure for common water problems and your rights.
Answers to your problems
My water supply's been cut off, can I claim compensation?
If your water is cut, whether it was because of an emergency like a burst pipe or a planned work to fix a leak, you may be entitled to get some money back.
I think my energy meter is faulty, what can I do?
If you think your energy meter is faulty, don't be left out of pocket. We guide you through the process of getting it fixed and claiming a refund.
I’m not happy with my smart meter, what are my rights?
It can be frustrating if you are looking to get a smart meter fitted, and something goes wrong. Here are the key things to know about your rights.
My boiler hasn't been installed properly, what can I do?
If your boiler hasn't been installed properly you can get the original engineer to put it right. Read the Which? guide on what you can do.
Step by step guides
I’m having problems with my water, what should I do?
In this guide we explain the steps you can take to make a complaint and get problems with your water or sewerage resolved as quickly as possible.