Formed as the financial services division of the British retailer Marks & Spencer Group in 1985, M&S Bank has been operated by HSBC Bank since it was sold in 2004.
M&S Bank provides cover underwritten by Ageas, Aviva, AXA, AXA NI, ABC Insurance, Covea, CIS, Sabre, Zenith, Zenith Marque and Zurich. It offers two levels of cover - 'Standard' and 'Premier'.
- Read our reviews of all the insurers who took part in our car insurance analysis
What does M&S Bank Standard car insurance cover?
Elements marked with a ✓ are covered as standard, those marked with a ✘ are not covered as standard. Elements marked with a £ can be added to a policy as optional extras for an additional cost.
✓ Courtesy car
Provides the policyholder with a car to use while repairs are carried out on their vehicle as part of a claim
✓ Personal accident
Covers the policyholder and passengers if they are injured in an accident
✓ Stolen keys cover
Covers the cost of replacing keys and locks in the event that your car keys are stolen
£ NCD protection
Allows the policyholder to make a specified number of claims over a period without affecting their no claims discount
£ Motor legal protection
Covers legal expenses for legal action you may take as the result of an accident
✘ Lost keys cover
Covers the cost of replacing keys and locks in the event that your car keys are lost
Does M&S Bank offer the best car insurance?
Here's how the M&S Bank scored in our latest car insurance survey:
To help you find the best car insurance policy, Which? goes the extra mile to sort the best from the worst.
How we analyse car insurance
We analyse and rate 73 key elements of standard car insurance policies to come up with the overall policy score. We assess how important each individual element is to drivers when choosing and using a car insurance policy, and weight it accordingly when calculating our total policy score.
Initially, we score all of the product elements out of five, reflecting how competitive each provider is in this area compared with other insurers. Weightings are then applied to the higher and lower element scores to enhance / reduce their impact in the overall product score.
M&S Bank car insurance policy: is it good or bad?
We've rated hundreds of policy details and picked out the best and worst elements of this cover.
In detail: every part of the M&S Bank Standard car insurance policy rated
Table last updated in March 2020. Next update in January 2021.
What is M&S Bank's car insurance claims number?
If you need to make a claim with M&S Bank car insurance call 0344 412 2160.
For claims relating to windshields, call 0330 018 3236.
If your car is stolen you'll need to obtain a crime reference number from the police
- Find out more: is it worth claiming on your car insurance?
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