Holidaymakers who booked with RSD Travel, a cultural tour operator that sells trips in cooperation with national newspapers and magazines, were the most likely to face problems according to a Which? Travel survey.
A whopping 41% of RSD customers told us that they had encountered a problem on an escorted tour with RSD Travel, which advertises ‘reader offers’ in newspapers such as The Times and The Mirror, while 30% experienced an issue travelling with Jules Verne. And nearly a quarter of package holidaymakers who booked with British travel giant Thomas Cook reported a problem.
Troubles with travel agents
Substandard accommodation, incompetent reps and terrible customer service topped the list of problems encountered by Which? members in the survey of 6,945 holiday experiences.
Chief among the problems specific to RSD was that it didn’t deliver on its promises. One customer, who says they were promised ‘sumptuous buffets’, on one occasion, had to endure eating ‘a cheese roll while standing in reception’.
Others complained of enduring the hard-sell to upgrade their itineraries and of being taken to jewellery, carpet and leather goods shops as part of their trip, and then being put under pressure to buy merchandise.
Not all the holiday companies in our survey proved to be problematic.