Hastings Direct launched in 1997, originally as a broker for car insurance. Its product range has since expanded to include home, bike and van insurance.
Part of Hastings Insurance Services Limited, which also includes insurance brands InsurePink, People’s Choice and Hastings SmartMiles and its policy is underwritten by Advantage Insurance Company Limited ,Covéa Insurance PLC and Sabre Insurance.
- Read our reviews of all the insurers who took part in our car insurance analysis
What does Hastings Direct car insurance cover?
Elements marked with a ✓ are covered as standard, those marked with a ✘ are not covered as standard. Elements marked with a £ can be added to a policy as optional extras for an additional cost.
✓ Courtesy car
Provides the policyholder with a car to use while repairs are carried out on their vehicle as part of a claim
✓ Personal accident
Covers the policyholder and passengers if they are injured in an accident
✓ Stolen keys cover
Covers the cost of replacing keys and locks in the event that your car keys are stolen
£ Lost keys cover
Covers the cost of replacing keys and locks in the event that your car keys are lost
£ NCD protection
Allows the policyholder to make a specified number of claims over a period without affecting their no claims discount
£ Motor legal protection
Covers legal expenses for legal action you may take as the result of an accident
Does Hastings Direct offer the best car insurance?
Here's how Hastings Direct scored in our latest car insurance survey:
To help you find the best car insurance policy, Which? goes the extra mile to sort the best from the worst.
How we analyse car insurance
We analyse and rate 73 key elements of standard car insurance policies to come up with the overall policy score. We assess how important each individual element is to drivers when choosing and using a car insurance policy, and weight it accordingly when calculating our total policy score.
Initially, we score all of the product elements out of five, reflecting how competitive each provider is in this area compared with other insurers. Weightings are then applied to the higher and lower element scores to enhance / reduce their impact in the overall product score.
Hastings Direct's car insurance policy: is it good or bad?
We've rated hundreds of policy details and picked out the best and worst elements of this cover.
In detail: every part of the Hastings Direct car insurance rated
Table last updated in March 2020. Next update in January 2021.
To see how Hastings Direct's car insurance compares to other policies check out our guide on the best and worst car insurance.
How did customers rate Hastings Direct's car insurance?
As well as looking at how Hastings Direct's car insurance policy stacks up against others, we've also analysed how customers who have recently made a claim feel about it too.
Members can log in to see our range of customer service star ratings and read about individual customers' experiences. If you're not already a member, you can sign up to a one month trial of Which? Money for just £1 to access this review and thousands of others.
How Hastings Direct's car insurance scored for seven elements of customer satisfaction.
Table last updated in March 2020. Next update in January 2021
"-' represents where we have insufficient sample size (less than 30) to generate a star rating
What is Hasting Direct's car insurance claims number?
If you need to make a claim with Hasting Direct car insurance call 0333 321 9800 or +44 1424 738 585 if in the EU.
- Find out more: is it worth claiming on your car insurance?
Get top money-saving tips from Which?
Sign up to the Which? Money Weekly newsletter to get our latest news, tips and deals straight to your inbox.