With more than 18 million customers, Aviva is the largest general insurer in the UK - and one of the biggest five car insurers.
What does Aviva car insurance cover?
Elements marked with a ✓ are covered as standard, those marked with a ✘ are not covered as standard. Elements marked with a £ can be added to a policy as optional extras for an additional cost.
£ Courtesy car
Provides the policyholder with a car to use while repairs are carried out on their vehicle as part of a claim
✓ Personal Accident
Covers the policyholder and passengers if they are injured in an accident
✓ Stolen keys cover
Covers the cost of replacing keys and locks in the event that your car keys are stolen
✓ Lost keys cover
Covers the cost of replacing keys and locks in the event that your car keys are lost
£ No claims discount protection
One claim in each period of insurance
£ Motor legal protection
Covers legal expenses for legal action you might take as the result of an accident
Does Aviva offer the best car insurance?
Here's how Aviva scored in our latest car insurance survey:
To help you find the best car insurance policy, we go the extra mile to sort the best from the worst.
How we analyse car insurance
We analyse and rate 73 key elements of standard car insurance policies to come up with the overall policy score. We assess how important each individual element is to drivers when choosing and using a car insurance policy, and weight it accordingly when calculating our total policy score.
Initially, we score all the product elements out of five, reflecting how competitive each provider is in this area compared with other insurers. Weightings are then applied to the higher and lower element scores to enhance/reduce their impact in the overall product score.
Aviva's car insurance policy: is it good or bad?
We've rated hundreds of policy details and picked out the best and worst elements of this cover.
In detail: every part of Aviva's car insurance rated
Table updated in February 2022. Next update in February 2023.
How did customers rate Aviva's car insurance?
We've analysed how customers who have recently made a claim feel about it too.
Members can log in to see our range of customer service star ratings and read about individual customers' experiences. If you're not already a member, join Which? and get full access to these results and all our reviews.
How Aviva's car insurance scored for seven elements of customer satisfaction
Table last updated in February 2022. Next update in February 2023
How can you save money on Aviva car insurance?
The first offer an insurer makes isn’t necessarily the best they’re able to provide - especially if you’re renewing. So before you commit, check what other insurers are offering for comparable cover and ask if your current insurer can better it.
Carefully consider what’s optionally included in the quote. You might want the confidence of an all-singing, all-dancing policy, but certain add-ons might not be for you, or could duplicate separate cover you already have.
Where you buy your cover can sometimes make a difference to what you’ll end up paying, which is why we recommend checking prices through multiple comparison sites (where available) as well as trying the companies direct.
You can't buy Aviva's policy through comparison websites, but you can buy Aviva Online on the following websites:
- Compare the Market
- Go Compare
✘ Membership discount
A discount to the premium for being a member of an organisation
✓ Multicar discount
Save 10% for every extra vehicle you add to your policy. Discount doesn't apply to optional extras or at renewal. Applies to Aviva policy only - excludes Aviva Online and Aviva Premium car insurance.
✓ Joint car and home insurance discount
10% multi-product discount
✘ Dash cam discount
A discount to the premium for having a dash cam installed in your car
Above information correct as of December 2021. For more tips see our guide to getting a cheap car insurance quote.
What is Aviva's car insurance claims number?
If you need to make a claim with Aviva car insurance, call 0345 030 6925.
- Find out more: is it worth claiming on your car insurance?