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Hastings Direct car insurance review

Read Which?'s expert review of Hastings Direct's car insurance. Find out how we rate its policy against 33 other providers

In this article
What does Hastings Direct car insurance cover? Does Hastings Direct offer the best car insurance? Hastings Direct's car insurance policy: is it good or bad?
How did customers rate Hastings Direct's car insurance? How can you save money on Hastings car insurance? What is Hastings Direct's car insurance claims number?

Hastings Direct launched in 1997, originally as a broker for car insurance. Its product range has since expanded to include home, bike and van insurance, too.

It's part of Hastings Group, which also includes insurance brands Hastings Direct You Drive, InsurePink and People’s Choice, and its policies are underwritten by Advantage Insurance Company Limited, Covéa Insurance PLC and Sabre Insurance.

What does Hastings Direct car insurance cover?

Elements marked with a are covered as standard, those marked with a aren't covered as standard. Elements marked with a £ can be added to a policy as optional extras for an additional cost.

 

Courtesy car

 

Provides the policyholder with a car to use while repairs are carried out on their vehicle as part of a claim

 

Personal accident

 

Covers the policyholder and passengers if they're injured in an accident

 

Stolen keys cover

 

Covers the cost of replacing keys and locks in the event that your car keys are stolen

 

£ Lost keys cover

 

Covers the cost of replacing keys and locks in the event that your car keys are lost

 

£ No Claims Discount (NCD) protection

 

Allows the policyholder to make a specified number of claims over a period without affecting their no claims discount

 

£ Motor legal protection

 

Covers legal expenses for legal action you may take as the result of an accident

Does Hastings Direct offer the best car insurance?

Here's how Hastings Direct scored in our latest car insurance survey:

Car Insurance
Hastings Direct review
Overall Which? score
%
Our total score score combines ratings from real customers of the provider, and our expert analysis of the provider's policies. The total score is made up of 50% of the Customer Score and 50% of the car insurance policy score.
Which? customer score
%
Which?'s rating for customer satisfaction, based on feedback from real customers who recently made a claim. The score is made up of a customer's overall satisfaction with the brand, and how likely they are to recommend that brand.
Policy score
%
Which?'s rating of the quality of this company's car insurance policy. We analysed 73 features of its cover to calculate the policy score.
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To help you find the best car insurance policy, Which? goes the extra mile to sort the best from the worst.

 

How we analyse car insurance

 

We analyse and rate 73 key elements of standard car insurance policies to come up with the overall policy score. We assess how important each individual element is to drivers when choosing and using a car insurance policy, and weight it accordingly when calculating our total policy score. 

Initially, we score all of the product elements out of five, reflecting how competitive each provider is in this area compared with other insurers. Weightings are then applied to the higher and lower element scores to enhance/reduce their impact in the overall product score.

Hastings Direct's car insurance policy: is it good or bad?

We've rated hundreds of policy details and picked out the best and worst elements of this cover.

Members can log in to read our full policy analysis. If you're not already a member, join Which? for full access to these results and all our reviews.

In detail: every part of Hastings Direct car insurance rated

Weighting Policy element Details Rating
Most important Courtesy car - included? Logged out detail Logged out padlock
Most important Courtesy car - guaranteed availability? Logged out detail Logged out padlock
Secondary Courtesy car period Logged out detail Logged out padlock
Other Courtesy car provided if car is stolen? Logged out detail Logged out padlock
Most important Windscreen damage - limit per claim (Approved Repairer / Non-approved repairer) Logged out detail Logged out padlock
Most important Window damage - limit per claim (Approved Repairer / Non-approved repairer) Logged out detail Logged out padlock
Secondary Sunroof damage - limit per claim (Approved Repairer / Non-approved repairer) Logged out detail Logged out padlock
Secondary Personal belongings - limit per claim Logged out detail Logged out padlock
Other Medical expenses - limit per claim Logged out detail Logged out padlock
Other Physio treatment included under medical expenses? Logged out detail Logged out padlock
Other Prescription costs included under medical expenses? Logged out detail Logged out padlock
Other Dental treatment included under medical expenses? Logged out detail Logged out padlock
Other Audio equipment - Limit per claim (Manufacturer fitted / Non-manufacturer fitted) Logged out detail Logged out padlock
Other Sat Nav - Limit per claim (Manufacturer fitted / Non-manufacturer fitted) Logged out detail Logged out padlock
Other Child car seat - Limit per claim Logged out detail Logged out padlock
Secondary Misfuelling cover - included? Logged out detail Logged out padlock
Secondary Misfuelling cover - what's covered? Logged out detail Logged out padlock
Secondary Misfuelling cover - limit per claim Logged out detail Logged out padlock

Table last updated in February 2022. Next update in February 2023.

To see how Hastings Direct's car insurance compares with other policies, see our guide on the best and worst car insurance.

How did customers rate Hastings Direct's car insurance?

As well as looking at how Hastings Direct's car insurance policy stacks up against others, we've also analysed how customers who have recently made a claim feel about it.

Members can log in to see our range of customer service star ratings and read about individual customers' experiences. If you're not already a member, join Which? for full access to these results and all our reviews.

Hastings Direct's car insurance customer satisfaction

Customer satisfaction element undefined
Application Process Logged out padlock
Clarity of Policy Logged out padlock
Dealing with queries Logged out padlock
Ease of managing your policy online Logged out padlock
Fair treatment of longstanding customers Logged out padlock
Dealing with complaints Logged out padlock
Value for money Logged out padlock

Table last updated in February 2022. Next update in February 2023. A dash '-' means we have insufficient sample size (less than 30) to generate a star rating.

How can you save money on Hastings car insurance?

The first offer an insurer makes isn’t necessarily the best it's able to provide, especially if you’re renewing. So, before parting with your cash, check what other insurers are offering for comparable cover and ask if your current insurer can better it.

 

Carefully consider what’s optionally included in the quote. You may want the confidence of an all-singing, all-dancing policy, but certain add-ons might not be for you or could duplicate cover you already have separately.

 

Where you buy your cover can sometimes make a difference to what you’ll end up paying, which is why we recommend checking prices through multiple comparison sites (where available) as well as trying them direct.

Hastings' car insurance policies are sold via the following price comparison sites:

  • Compare the Market
  • Confused.com
  • GoCompare
  • MoneySupermarket
  • Mustard
  • QuoteZone

These are some of the other ways you can save when buying car insurance, although Hastings Direct only offers multi-car discount:

 

Multi car discount

 

A discount to the premium for insuring more than one car on a single policy with the same provider.

 

Dashcam discount

 

A discount to the premium for having a dash cam installed in your car. 

 

Membership discount

 

A discount to the premium for being a member of an organisation.

 

Joint car and home insurance discount

 

A discount to the premium for purchasing a car home insurance policy from the same provider.

Above information correct as of December 2021.

Get a car insurance quote with Confused.com

What is Hastings Direct's car insurance claims number?

If you need to make a claim with Hastings Direct car insurance call 0333 321 9800 or +44 1424 738 585 if in the EU.

You can also start your claim online at HastingsDirect.com/car-claims or via email.

 

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