Lloyds Bank car insurance is part of the Lloyds Group, which also includes Halifax and Bank of Scotland.
Lloyds Bank car insurance is underwritten by a panel of insurers and is arranged and administered by BISL Limited.
Lloyds Bank also offers home insurance.
- Read our reviews of all the insurers who took part in our car insurance analysis.
How did customers rate Lloyds Bank's car insurance?
This year, Lloyds Bank didn't participate in our survey of car insurance providers, which means we haven't been able to rate the levels of cover in its policy. However, we did analyse how customers that have recently made a claim feel about the insurer.
Members can log in to see our range of customer service star ratings and read about individual customers' experiences. If you're not already a member, join Which? and get full access to these results and all our reviews.
How do we calculate customer scores?
The customer score is based on a survey carried out between November and December 2020 of 2,361 policyholders who have recently made a car insurance claim.
The score is worked out using a combination of overall satisfaction and likelihood of recommending the provider.
How Lloyds Bank's car insurance scored for seven elements of customer satisfaction
| Customer satisfaction element | Which? customer rating |
|---|---|
| Application Process |
|
| Clarity of Policy |
|
| Dealing with queries |
|
| Ease of managing your policy online |
|
| Fair treatment of longstanding customers |
|
| Dealing with complaints |
|
| Value for money |
|
Table last updated in February 2021. Next update in January 2022
"-' represents where we have insufficient sample size (less than 30) to generate a star rating
What is the Lloyds Bank car insurance claims number?
If you need to make a claim with Lloyds Bank car insurance call 0344 209 0477.
- Find out more: is it worth claiming on your car insurance?
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