NFU mutual retains its pole position in our updated car insurance tables.
NFU Mutual has once again made it to the top of the Which? Recommended Providers (WRP) car insurers list, scoring an impressive 84% customer satisfaction rating and an overall score of 81%. Liverpool Victoria, Nationwide and John Lewis have all closed the gap on the top scorer this time round, though, increasing their own overall scores to 76%, 73% and 73% respectively.
The best of the rest
Other providers retaining their WRP status include The Co-operative Insurance, Saga, 50 Plus Insurance Services and Marks & Spencer Money.
Which? Recommended providers for car insurance offer a high quality policy with above-average score for customer service. Nationwide achieved the best policy score (80%) in our analysis, whilst our members gave the best customer service score to NFU Mutual.
Lower achievers
At the other end of the scale, Castle Cover, despite an above-average score of 68% for customer satisfaction, had the lowest policy score of 50%. The poorest overall scorer (56%), however, was Allianz – pulled down by low customer satisfaction to the bottom of our table.
To see how your insurer scores, visit Which? Recommended Car Insurance Providers.
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