Mortgages

A mortgage is a big commitment so you want to be sure you’re getting the best one for you. But what if you were mis-sold a mortgage? Or if you have a complaint about your provider? Our guides can help.

Mortgage complaints

You have the right to make a complaint if you have a problem with your mortgage provider. If speaking directly to your provider doesn’t solve the issue, you can contact the Financial Ombudsman Service (FOS). Read our guides to help you.

Mortgage endowments & mis-selling

If you believe you’ve been mis-sold an endowment mortgage, you can make a complaint but there are time limits for doing so. Our guides help you navigate the complaints process, including when to refer a complaint to the ombudsman.

View all Mortgage endowments & mis-selling articles