Find simple ways to solve your everyday consumer problems

Make a claim

  • Make a PPI claim

    Keep all of your compensation, and send your PPI claim direct to your provider. Choose the provider you want to claim against.

  • Make a faulty goods complaint

    You could be entitled to a repair, replacement or a refund even if the product is out of warranty, answer some simple questions and Which? can help you start your complaint for free

  • Flight Delay Compensation Letter Template

    If your flight is delayed, you may be entitled to compensation under the EU Denied Boarding Regulation. Use our free tool to claim compensation from your airline.

Know your rights

  • Consumer Rights Act 2015

    The Consumer Rights Act became law on 1 October 2015. This guide explains what it means for you when buying goods or services.

  • Consumer Contracts Regulations

    The Consumer Contracts Regulations - which came into force on 13 June 2014 and implement the Consumer Rights Directive - give you rights when shopping online, so you’re covered if things go wrong.

  • Data Protection Act

    The Data Protection Act gives you the right to know what information companies hold on you and how they can use it. It also sets out rules about the way companies handle your personal data.

All regulations

Latest consumer rights news

All news