Find simple ways to solve your everyday consumer problems
Make a claim
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Make a faulty goods complaint
You could be entitled to a repair, replacement or a refund, answer some simple questions and Which? can help you start your complaint for free. First, what do you want to return?
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Letter to claim flight delay compensation
If your flight is delayed, you may be entitled to compensation under the EU Denied Boarding Regulation. Use our free tool to claim compensation from your airline.
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Make a delivery complaint
If your delivery is late, missing or damaged we can help you make a complaint, and get a definite delivery date or a refund.
Know your rights
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Consumer Rights Act 2015
The Consumer Rights Act protects you in almost all purchases you make. Here we explain what it means when buying goods or services.
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Consumer Contracts Regulations
The Consumer Contracts Regulations - which came into force on 13 June 2014 and implement the Consumer Rights Directive - give you rights when shopping online, so you’re covered if things go wrong.
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General Data Protection Regulation (GDPR)
GDPR is in UK law as the Data Protection Act 2018. It governs your personal data rights, including the way companies handle your data and the compensation you can claim for misuse of your data.
Latest consumer rights news
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Five reasons to think twice before giving gift cards this Christmas
Almost a third of shoppers say they’re likely to give gift cards this Christmas, despite the risk of losing money if the card expires or the retailer goes bust. Gift...
05 Dec 2019 -
Which? finds tech retailers on Google Shopping that ignore UK consumer laws
As Black Friday sales continues to grow, we found four retailers that commonly appear through Google Shopping adverts with refunds and returns policies that weren’t compliant with UK consumer law for online shopping.
24 Nov 2019 -
More than half of online shoppers deliveries didn’t go to plan last Christmas
Parcels delivered early, given to non-existent neighbours, thrown through bathroom windows or just left out in the street in the rain. Do you know your rights when faced with a delivery dilemma?
21 Nov 2019