Find simple ways to solve your everyday consumer problems
Make a claim
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Make a PPI claim
Keep all of your compensation, and send your PPI claim direct to your provider. Choose the provider you want to claim against.
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Make a faulty goods complaint
You could be entitled to a repair, replacement or a refund even if the product is out of warranty, answer some simple questions and Which? can help you start your complaint for free
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Letter to claim flight delay compensation
If your flight is delayed, you may be entitled to compensation under the EU Denied Boarding Regulation. Use our free tool to claim compensation from your airline.
Know your rights
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Consumer Rights Act 2015
The Consumer Rights Act protects you in almost all purchases you make. Here we explain what it means when buying goods or services.
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Consumer Contracts Regulations
The Consumer Contracts Regulations - which came into force on 13 June 2014 and implement the Consumer Rights Directive - give you rights when shopping online, so you’re covered if things go wrong.
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General Data Protection Regulation (GDPR)
GDPR is in UK law as the Data Protection Act 2018. It governs your personal data rights, including the way companies handle your data and the compensation you can claim for misuse of your data.
Latest consumer rights news
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One cancelled flight, six different compensation experiences
The flight delay and cancellation experience of six TAP Air Portugal passengers prompted Which? to investigate why people weren't getting the compensation and reimbursement owed. Which? continues to call for automatic compensation.
24 Aug 2018 -
FOS warns banks to treat scam victims more fairly
Scammers are increasingly abusing technology to their advantage. As scams become increasingly sophisticated and convincing, the FOS has warned banks not to assume customers were ‘grossly negligent’ if they lost money to fraud.
22 Aug 2018 -
One in 10 fall for a tourist scam: check these common scams before you travel
Common tourist scams in Europe, South America, Asia and the rest of the world - Which? shares where they are and how to avoid them. Use our interactive map to check the common tourist scams in the area you're travelling to.
22 Aug 2018